Receptionist Skills Training

 

Be an outstanding and exceptional Front Staff and Receptionist!   Front Staff and Receptionist's Excellence Education Training
	"First Impression Lasts... We can never get a second chance to make a first impression."
Dubai - September 29, 2013 Abu Dhabi -  September 30, 2013 Course Duration 1 day (9am to 5pm) Course Fee AED 1350
Course Background Being at the forefront, staff who works in any reception area are vital members of the corporate team. Their level of performance is invaluable to the overall success of the entire organization. Whether your customers or clients walk through that door or call you on the phone, they are forming an impression about you, your company, and your organization. The receptionist must represent your company through the way they sound, look, and the attitude that they bring with them. It is a must that they make an excellent first impression. Our 1-day Front desk staff workshop will improve your front office personnel’s communication and interaction skills with your customers and clients. Say goodbye to high turnovers, dissatisfactory performance and frustrations. Course Description This course covers common errors made by front office management and aims to correct, if not alleviate, these opportunities. It also provides tips and best practices that will make the common receptionist, an exceptional asset of any corporation. Course Objectives Have developed a keen taste in good grooming, presenting themselves professional manner, and carrying themselves with utmost pride; Have learned the importance of positive scripting and service with a smile; Have been able to practice excellent communication skills verbally, through the telephone & correspondence; Be able to provide exceptional front office management to both guests & colleagues. Course Methodology Setting up expectations, Lectures, Bull Sessions, Roleplay, Practical exercises, Pre-test, Post-test   Course Bonus Your role-plays will be recorded and played back for feedback sessions. This will make you aware of what your areas of improvement are, and how you should address it. - Mock Calls will also be done in order for you to see how well you communicate and apply the take-aways from the workshop through non-face to face contact.     Course Topics Professional Excellence - Definition of true excellence Developing a Professional Image - Dressing with Impact, Good Grooming, Grooming your workspace, the person & the personality First Lasting Impression - Greetings, Delighting your guests, Follow ups, Your report card Elements of Courtesy - The power of a smile, The magic word Tools of the Trade - telephone etiquette, Use and abuse of the Telephone, e-Mail: Your new Bestfriend Verbal & Non-verbal Communication - Body Language, Speaking clearly, Keeping It Short, Active Listening Giving Good Explanations - Descriptive sentences, Activity: Teach me how to…   Conveying the correct message - First Language influences, Positive Scripting, Polite Refusals     Who Should Attend   This course is intended for front liners in any industry, both experienced and inexperienced, who interact with guests, affiliates, clients and internal co-workers; Participants in this workshop sharpen their people skills, communication & active listening skills and handling difficult customers. The course also covers professional telephone etiquette and courteous speaking. To register, please visit http://www.tatweer.ae or email training@tatweer.ae. Alternatively, you may reach us through phone +971 2 6815957 or fax +971 2 6815958.

 

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